Nevada (Nv): Reno
Posted 16 June 2011 - 07:06 PM
Reno Regional Office
This topic was created to try to help veterans who use this regional office. It is designed to offer a way for them to possibly help each other or band together to possibly get services improved.
When commenting in this topic, please try to do so constructively.
1. Mention reason for interacting with this regional office;
2. Give your pro/con on this interaction;
3. Without betraying private information, try to offer information or warnings that might be helpful to others when dealing with this office.
4. Please do not give names, phone numbers or addresses of specific persons at this office. If you do so, the post will be deleted.
Posted 04 April 2012 - 03:13 PM
Filed Reconsideration Aug 2011, went to Preparation for Decision in the beginning of Feb 2012. Called one week for status and was informed that this office's average timeframe in P for D was 92 days; called 1 week later to inquire about monthly payment issue, and 'while I got you on the phone' asked for status update, and was then told that the average timeframe in P for D was now 107 days. Impressive, in one week, they are backlogged by 2 more weeks.
My oponion of the Reno Regional Office is: It's like putting an SOS message in a bottle and hoping one day somebody will read it and send help.
Posted 13 July 2012 - 12:28 PM
Percent pending over 125 days has went up by about 2.5% in the past 2 months. Wonder how many claims are getting completed per month that's the magic number that would help to understand the process better.
Edited by lysol, 13 July 2012 - 12:31 PM.
Posted 15 May 2013 - 02:24 PM
I just got a call from the Reno Regional Office Information Officer and during the conversation he told me that on average, Reno claims are taking 2 years. He also said that they have over 12,000 claims with only 50 people working them. Out of 12,000, my husbands claim in #1,250 (or thereabouts). This claim has been open since 8/11. I find this amazing that the VA finds it reasonable to let only 50 people work 12,000 claims (and no new hires). That's 240 per person. How many could a person possible work in a day?
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