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@  vet201060 : (26 August 2014 - 11:41 PM) Damn Post It Notes
@  vet201060 : (26 August 2014 - 11:41 PM) True That
@  Asiadaug : (26 August 2014 - 07:46 PM) I Have Yet To Deal With Any Piece Of Va That Isn't A Dysfunctional Mess...ebenefits, Claim Filing, Billing...and To Think Our Tax Dollars Are Used To Perpetuate That Calamity!
@  carlie : (26 August 2014 - 05:39 PM) notorious kelly - loved your shout ! ! !
@  GlassRose1500 : (26 August 2014 - 03:40 PM) Would Someone Add Smc Housbound Plus Smc A&a Regular And One Smc K For Me? I Can't Seem To Do That Math!
@  Notorious Kelly : (26 August 2014 - 03:12 PM) Ebenefits Is Not A Thermometer In The Rectum Of Your Claim; It Is A Post-It Note That May Or Not Be Updated Or Accurate. Try Not To Obsess ;)
@  mcassidy : (26 August 2014 - 01:25 PM) Osa
@  Jaluluah11B : (26 August 2014 - 10:05 AM) My Reconsideration Finally Showed Up On Ebenefits As A New Claim.  gathering Evidence.  [font=Arial][size=3]Automated 5103 Notice Response Needed. [/size][/font]
@  vet201060 : (26 August 2014 - 10:00 AM) Went From Pending Decision Approval To Review Of Evidence Today, I Need To Stop Looking At It. Drives You Crazy Waiting
@  GlassRose1500 : (25 August 2014 - 09:30 PM) @coriemboh I Get My Best Claim Advice Here, But My Dav Guy Gets The Best Intel Once The Claim Is Filed
@  coriemboh : (25 August 2014 - 08:57 PM) The Average Processing Time Is 9 Months More Or Less. Every Time I Call The 800#, I Get A Different Answer. Goe, Roe....make Up Your Mind!
@  coriemboh : (25 August 2014 - 08:56 PM) I Just Want To Know Ballpark Figure Of How Much Longer My Claim Will Take. The Bills Are Piling Up. Adds To My Anxiety And Depression. Sure Wish I Could Tell Bill Collectors The Same Things Va Tells Me!
@  coriemboh : (25 August 2014 - 08:54 PM) @glassrose1500-No, I Don't. I Put In For Representation A Few Days Ago, But I'm Sure That End Won't Pan Out Until The Claim Is Closed.
@  GlassRose1500 : (25 August 2014 - 12:11 PM) Would Appreciate Feedback On My Smc Draft - Posted In The Smc Section! Tkx!
@  GlassRose1500 : (25 August 2014 - 12:04 PM) @coriemboh - Do You Have A Service Rep You Can Call? They Usually Have More Info...
@  coriemboh : (25 August 2014 - 11:16 AM) Called The 800 # To Check Status Of Claim. Really Frustrated With The Lack Of Information.
@  vet201060 : (25 August 2014 - 10:12 AM) Just Checked Ebenefits And Claim Was Pending Decision Approval And Then Checked Few Minutes After That And Now Prep For Decision. Drives Me Crazy
@  coriemboh : (24 August 2014 - 10:00 PM) Anyone Else Having A Hard Time With Evet Updates? Mine Is Taking Forever!
@  SSG O : (23 August 2014 - 08:03 PM) Love This Site
@  vet201060 : (22 August 2014 - 10:29 AM) Thanks For The Info

Help Topic: Personal Messenger


The personal messenger can be used to have private conversations with other members. To access it, select your username while logged in from the top corner of any page, and then press "Messenger".


Managing conversations

Change which conversations you are viewing
By default, all conversations are shown, but you can change the view to only display conversations you started, or conversations that others have started. To change this, select the appropriate option from the dropdown underneath the conversation list and then press Update.

Deleting conversations
To delete a whole conversation, select the checkbox beside the conversation, then select "Delete" from the dropdown at the bottom and then press Go.

If you started the conversation, this will remove the conversation from your list, and lock it for everyone else - nobody else will be able to make replies to the conversation, but they will still be able to read it until they also delete it.

If you did not start the conversation, this will remove the conversation from your list and remove you from the conversation - you will not be able to make any more replies, but others will still be able to continue the conversation without you, and see your previous replies.

Managing notifications
You will see a icon for conversations that you will be notified of updates to, and for conversations that you will not receive notifications for.

To turn on or off notifications for any conversation, select the checkbox beside the conversation, then select the appropriate option from the dropdown at the bottom and then press Go.


Managing messages
To edit or delete one of your messages in a conversation, press the " Edit" or " Delete" button underneath the post. The changes will be reflected to all participants in the conversation.


Starting a new conversation
To start a new conversation, start by pressing the "Compose New" button. Enter the user's name into the "Recipient's Name" field. As you type, suggestions will appear below the box. When you see the member you are looking for, click on their name.

You may also be able to add other recipients into the "Other Recipients" box. If so, the next option allows you to specify how the messages will be sent to alternate recipients: "Invitation" allows all invited members to participate in a single conversation, while "Copy" will send a separate conversation to each member.

You should then type a message subject and the message body, just like you would for a new topic in the forums.

When you are done, you can press Send Message or Save (Send Later) to save the message for later.


Replying to a conversation
To reply to any conversation, press the " Add Reply" button when viewing it or press the " Reply" button underneath any existing message to quote it. Then type your message just like you would a post and press Send Message. You can also use the Fast Reply box at the bottom of each conversation to quickly reply to the conversation.


Adding participants to a conversation
You may be able to add more participants to a conversation. If so, you will see an " Add" button on the left-side when viewing a conversation.
Click this button and a box will appear for you to enter member names into. To add more than one member, separate their names with commas. When you are done, press Add.


Reporting a message
If you wish to report to a moderator a message that someone has sent to you, you can press the " Report" button underneath the message.

Type in your report and then press Submit Report. This will send a copy of the message to the moderators - only the specific message you report will be displayed to the moderating team, however some moderators may be able to add themselves to the conversation you have reported.


Managing your messenger folders
By default there are three folders for messages:
  • New, which stores all unread conversations.
  • My Conversations, which contains all conversations you are participating in.
  • Drafts, which stores unsent messages saved for later.


You can also add your own folders to make it easier to manage your messages.

Adding a new folder
To add a new folder, press the " Add" button beneath the list of folders.
Type the name of the folder you want to add, then press the "+" button.

Moving messages
To move a message from one folder to another, select the checkbox beside the conversation, then select the name of the folder you want to move the conversation to from the dropdown at the bottom and then press Go.

Renaming, Deleting or Emptying a folder
To rename, empty or delete a folder, press the " Edit" button beneath the list of folders.

To rename a folder, type the new name in the textbox currently containing the folder name, and then press the ">" button. You cannot rename default folders.

To empty a folder, press the icon beside the folder name.

To delete a folder, press the icon beside the folder name. Be careful as this will also empty the folder. You cannot delete default folders.

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