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      How to get your questions answered. A few observations, and requests of all members. All folks who come here are volunteers who do this on their own time and their own dime.To avoid burning out our best contributors please follow these guidelinesf you are reading a post and it reminds you of a question you want to ask, start a new topic, if you place your question in someone thread it will be difficult to distinguish your question from the original poster, you will get better results posting a new topic with your question. 1. Before Posting please do a search and see if your question has already been answered. If you find the answer print it out and put it in a file to use as a reference file, I find this helpful myself. 2. If you can not find the answer and you do post a question, please print out those answers and refer to them to avoid duplicate questions. 3. Refer to the Frequently Asked Questions4. Duplicate questions will come up from time to time but the keeping them to the minimum will lighten the load on the regular volunteers.5. Respect folks privacy do not request their personal phone numbers for claims help, it is inappropriate and not why they are here.6. Keep the topics focused on veterans issues, in closing Search first Search ... Ask second.it may save a lot of time or at the very least enlighten you.
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    • A bit about Tbird and HadIt.com for those who've asked...

      The following is on my About page, but some have been asking how this all happened. So here is my little story. Tbird US Navy 1983 – 1990 E-6 HadIt.com the website domain registered Jan 20, 1997 the domain is registered and paid for through Jan 21, 2023 at which time I plan to register it for another 15 years Lord willing and the creek don't rise. I guess the best place to start is Jan 1991; I had gotten out of the navy Dec 1990. At my separation seminar, there was a DAV rep Jim Milton he told us to bring our medical records in and he would look through them for us and let us know if we should file a claim with the VA. Well, bless his heart, he opened my medical file, reads the first insert, looks me straight in the eye, and says you will be 50% for the rest of your life and he would file the claim for me. 50% was for surgery I had in the service. True to his word he met with me and talked with me for a long time filled out my paper work and urged me to file for PTSD. I would not file the PTSD claim, nor even discuss it. By Feb 1991 I had moved to the San Francisco bay area and was staying at a friends apartment and pretty much I was just a puddle. In desperation one night I called suicide hot line, I had no job, no idea about going to the VA. They talked with me for a long time and explained to me that I could go to the local VA hospital even if I did not have insurance. Now, I know what you are thinking if I was 50% why didn't I just go to the VA in the first place, two reasons 1, this was Feb 1991 and the 50% didn't come till May and 2, even if it had come through it is unlikely that I would have had the mental acuity at the time to put the two together. I relate this here because it is where so many of our brothers and sisters are coming from, perhaps where you started. Fuzzy and unsure, in pain and sometimes homeless they come to the VA hospital for help. And that is where I ended up. Up to the pysch ward I went, blah, blah, blah, a few days later I was released with a promise of a call from the out patient program, which I would soon be entering. Blah, blah, blah, after many missed communications, and no call backs I was at the Day Hospital everyday M-F. And this brothers and sisters is where I began to learn and formulate my plan for HadIt.com. Veterans, veterans everywhere…I spent a year in the day hospital and about another year at a sheltered workshop before I got back on my feet. So I just talked to veterans everyday waiting for appointments, waiting for prescriptions, waiting for a vet rep and I started to learn the system. While in the navy I was data analyst and had to learn a 5 volume manual and just about anything you were suppose to do was in that manual. So I figured there must be a manual on how to do a VA claim or at the very least regulations. So I found out about the Code of Federal Regulations, United States Code, Veterans Affairs Manuals and so on and so forth. Of course this was 1991/1992 I was living in a tiny studio apartment in a particularly bad neighborhood, working in a sheltered workshop making a nickel per envelope I stuffed throw in PTSD and you will see that it was a difficult task for me to get somewhere where they had copies of these, let alone that they would let me look at. And there was so much knowledge around me, it was like the gold rush in those days, I could just sit on a bench a veteran would sit down next to me a little conversation later I had another nugget, I made copious notes. Phone numbers to call, ask for this guy or that guy he'll give you the straight scoop and they'd slip me a piece of paper with a number on it. You want to read this regulation or that one and another slip of paper into my hand. I spent a lot of time on those benches watching the squirrels they gathered their nuts and I gathered mine :) So I'm thinking I could put a little handbook together print it out and hand it out at the VA. Or perhaps fliers. Still formulating, time goes by, 1994/1995 I am being treated for PTSD regularly and doing and feeling much better and I go to work for a company as a marketing systems analyst and I discover the internet. Well let me tell you that was perhaps one of the most significant life changing events I have ever experienced. And I might add finally a positive one :) It seemed only natural to me that surely there must be a website that contained all the knowledge I wanted, well as it turned out not so much, lots of stuff but I wanted to get straight to the claims information and there was a lot of stuff to wade through to get to it. So taking my lesson from the squirrels earlier I started to gather, gather, gather…and learn HTML and work as a marketing systems analyst and work my claim. 1996/1997 major PTSD cork blows and unemployed. Working my claim, working the website. 20 Jan 1997 register HadIt.com domain name right after getting off the phone with the VA and saying I've had it with this. As fate would have it the old DAV board goes down just as mine opens up and folks start to wander in. So HadIt.com has two main components the website which supports the discussion board with links, articles, research resources etc. The website starts to grow, I can't tell you how many times I had to switch servers for space and features. I continue on a downward trend and in 1998 ended up back home in St Louis living in my sisters basement in therapy and working it, I swear I would have swung a dead chicken around my head at midnight naked if I thought it would have helped. The website continued to do great during this time, I just stayed in the basement bought new software, new books, and learned how to make things work and I continued to use this knowledge to make HadIt.com better. My 100% finally came through from the VA and I had a friend who is an advocate who helped me thru my SSDI claim, he was literally at my side thru the entire process and that came through for me. My therapist and sister continued to try and get me to leave the basement, but to no avail. At some point in 1998 or 1999 I put a counter on the website and was shocked to discover how many visitors we were getting. Time goes by my sister gets married and I move from the basement to the upstairs, there is much celebration that Aunt T is living in the light again. More time goes by and I settle into my life in St Louis and spend more time on the site trying new things, finding more information. 2003 I buy my own home VA loan. For years now I have just considered HadIt.com my job and I get up every morning go to the office and work for several hours, take an afternoon break and see where the rest of day takes me. I have a place in the office to use the computer and a comfortable to place to read journals and articles and take notes. Blah, blah, blah so that is my story and HadIt.com's intertwined.
    • HadIt.com Pass It On Cards

      Hi I've updated our HadIt.com Pass It On Cards. They are in a PDF format you can print them out cut them there are 12 to a page. If you have found HadIt.com helpful and would like to pass it on to other veterans this is an easy way to do it.I hope you find them helpful, feel free to leave a few anywhere veterans gather, veterans centers, veterans hospitals, public libraries, be creative. Please make sure though, that if you want to leave some at any business you ask permission first.Here you go http://www.hadit.com...it_on_cards.pdf
    • VA Training and Fast Letter Forum Index

      VA Training and Fast Letter Forum Index The following is the index with links to the various Training and Fast Letters plus a few miscellaneous. These letters are not necessarily in the original formatting. I have tried to present them in an easy-to-read form instead of some forms as originally presented. Some of the paragraphs were WAAAAYYY too long. lol - HadIt.com Member fanaticbooks Something to be aware.... Some of these letters may be rescinded, outdated, or otherwise no longer viable. I have still included them because sometimes they provide additional insight or just plain more information than the newest version. Use them wisely. The oldest letters will display at the bottom with the latest letters displayed at the top, all in sequential numbers. Coding of the letters... FL = Fast Letter TL = Training Letter First two numbers = last two digits of year of origin Training Letter http://www.hadit.com/forums/index.php?/topic/40694-va-tl-00-07/ http://www.hadit.com/forums/index.php?/topic/40693-va-tl-00-06/ Fast Letter Number Title http://www.hadit.com/forums/index.php?/topic/44262-va-fl-11-15/ http://www.hadit.com/forums/index.php?/topic/44260-va-fl-11-13/ http://www.hadit.com/forums/index.php?/topic/44261-va-fl-11-11/ http://www.hadit.com/forums/index.php?/topic/44310-va-fl-11-09/ http://www.hadit.com/forums/index.php?/topic/42151-va-fl-11-03/ http://www.hadit.com/forums/index.php?/topic/40957-va-fl-10-49/ http://www.hadit.com/forums/index.php?/topic/40958-va-fl-10-46/ http://www.hadit.com/forums/index.php?/topic/40959-va-fl-10-45/ http://www.hadit.com/forums/index.php?/topic/40960-va-fl-10-42/ http://www.hadit.com/forums/index.php?/topic/40961-va-fl-10-39/ http://www.hadit.com/forums/index.php?/topic/40962-va-fl-10-35/ http://www.hadit.com/forums/index.php?/topic/40963-va-fl-10-34/ http://www.hadit.com/forums/index.php?/topic/40964-va-fl-10-32/ http://www.hadit.com/forums/index.php?/topic/40966-va-fl-10-30/ http://www.hadit.com/forums/index.php?/topic/40967-va-fl-10-26/ http://www.hadit.com/forums/index.php?/topic/40968-va-fl-10-25/ http://www.hadit.com/forums/index.php?/topic/40819-va-fl-10-24e1/ http://www.hadit.com/forums/index.php?/topic/40818-va-fl-10-24/ http://www.hadit.com/forums/index.php?/topic/40817-va-fl-10-22/ http://www.hadit.com/forums/index.php?/topic/40814-va-fl-10-04/ http://www.hadit.com/forums/index.php?/topic/40969-va-fl-10-03/ http://www.hadit.com/forums/index.php?/topic/40812-va-fl-10-02/ http://www.hadit.com/forums/index.php?/topic/40808-va-fl-09-52/ http://www.hadit.com/forums/index.php?/topic/40806-va-fl-09-50/ http://www.hadit.com/forums/index.php?/topic/40970-va-fl-09-41/ http://www.hadit.com/forums/index.php?/topic/40971-va-fl-09-38/ 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  • 0

1-800-827-1000

Question

27 answers to this question

Posted · Report post

When I called the toll free number this morning, I was talking to a lady in South Carolina.

I didn't talk to the usual ones at the Roanoke, Virginia R.O

Is this why?

Josephine

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Posted · Report post

klhg

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This could be a good change.....

Lets see how it goes. Will this eliminate our access to the rare individual who could tell you what was going on and replace them with individuals trained only to release specific information?

Not sure about it.

Best regards,

Tyler

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Posted · Report post

This could be a good change.....

Lets see how it goes. Will this eliminate our access to the rare individual who could tell you what was going on and replace them with individuals trained only to release specific information?

Not sure about it.

Best regards,

Tyler

I noticed a great change for the better, instead of

"its with the _____ team" i was given very specific info on my claim.

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Posted · Report post

Last week I talked to a guy in St Louis and he could not tell me much more than what I already knew. This morning I call and talked with a lady, not sure where she was at, but she could not tell me anything about my claim beside it was still being process. They have NO information on IRISs.

I got an IRIS on yesterday and was told that my appeal claim cannot be process until my reopen claim has been completed. Months ago I got an IRIS telling me that they could not process my current claims until they complete my appeal claim. I have no idea about a reopen claim and they also stated in yesterdays IRIS that my my temporary 100% for service connected right knee replacement maybe tied into reopen claim and cannot be completed until the reopen claim has been processed. My appeal was for my right knee, Is it possible that they could have changed appeal claim to a reopen claim?

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Currently, the Veterans Affairs has been putting the Veterans Affairs Regional Office calls to a Veterans Affairs Regional Office Call center. In the past when you called 1 800 827 1000, your call would connect you to the VA RO that handled your claim or had jurisdiction. What they have done is focused the calls to I believe 4 "Call Centers" per se. The center that is handling Buffalo's calls is in Cleveland, Ohio now.....

What I would like to know is if you are a Service Connected Disabled Veteran who has a claim in or has a rating decision are the following:

1. Have you called the 1 800 827 1000 number and where was it previously routed to in the past (city) and where is it being routed to now (city)?

2. What is your opinion of the service you received in the past by calling the 800 827 1000 number and what is it now or when they transfer to a center that does not have physical access to your file?

3. Do you have concerns? Issues? (With the new change in the pipeline)........

Here is some food for thought...

Will re-routing the calls help the Local VA Regional Offices to process more claims, less errors, etc. by allowing the contact team to do other things than answer calls?

Will this change produce positive or negative affects on veterans themselves?

I am trying to obtain the opinions of veterans nation wide on their dealings with this change.

If you want to address them with me please send me a message here and reply so that we can get this solved.....

Buffalo, New York has already switched...California is due by next week.

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Posted · Report post

This could be a good change.....

Lets see how it goes. Will this eliminate our access to the rare individual who could tell you what was going on and replace them with individuals trained only to release specific information?

Not sure about it.

Best regards,

Tyler

Tyler,

Believe me, when I have talked to South Carolina, I sure receive a lot more respect than I have at my local R.O.

For some reason also, you could call three times in one morning and receive the correct answer each time,

I used to think the same information was not available to each computer.

Betty

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Here is some food for thought...

Will re-routing the calls help the Local VA Regional Offices to process more claims, less errors, etc. by allowing the contact team to do other things than answer calls?

Not unless they promoted the phone guys to DRO's etc...

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Spike, I noticed and posted last week that when I tried to call Buffalo twice the week before about where my C-file was the people in Ohio (as I found out with the 2nd call) had absolutely no idea about my file... they even told me that I must never have requested it! They said that they sent a email to Buffalo's privacy office and I never heard back but the file arrived a couple days later.

I am going to do everything by hand now... no mail, nothing. I rode my motorcycle to Buffalo today from Rochester to drop off paperwork for my appeal (60 pages) and my new PTSD claim (45 pages long). It was worth 10 bucks and being cold to see the lady at the dest stamp each and every page with a date stamp.

It might be good for consistancy... and THANK GOD nobody has to deal with that angry guy Bernard anymore.... but 4-7 call centers...... unless they hire more people to help at those I can't see anything good coming of it.

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During the past 2 weeks I have talked to the call center in South Carolina and they helped me. One even faxed a Document to me.

I think it is an asset and definatly an improvement.

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I called the 800# today and talked to Carl. He was really nice, but couldn't tell me anything about my appeal. We talked a bit and he is a Service Rep. He said, "when the RO gets busy or short of staff, they have him and other service reps to fill in and answer calls". I was a bit surprised. Explains alot! :) Vicky

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Posted · Report post

Not being in contact with your RO is not a good thing in my opinion. If someone could get the direct number for VARO's and post it that would be appreciated.

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Not being in contact with your RO is not a good thing in my opinion. If someone could get the direct number for VARO's and post it that would be appreciated.

my RO was never any real help

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I had two Regional Offices and they both were ignorant and rotten to the core.

Thank goodness, where my file is now, at its permanent resting place, all of the staff

went bye bye and at least I have new people rating my claim.

In fact it is rated. It is back in D. C due to the fast letter.

Betty

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Land Line:

I have noticed that when I call my VARO after hours I get Denver, Co. When I call before hours I get a Tennesse RO. During regular hours I get my regular Arknasas VARO.

Skype (internet Phone):

When I use Skype and call the 800 # I get New York Central Office every time. This is kind of good because the AMC is just up stairs in the Central Office.

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What? You have received 3 different offices, make that four? What is going on here?

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Here is a fact! Buffalo VARO has 300 staff members. Of that they have 22% that handle claimes. They have 50 Adjuticators and 15 Raters. Actually at this point they have 13 (but for numbers sake say 15 because they lost two and are replacing) So 22 % handle claims....Here is another point according to a source the other 78% are Supervisors and Managers. 600,000 Backlog and 22% handling claims...if this is a national epidemic no wonder why we have a backlog. Too top heavy. Another thing where is the support for the VA staff to work on a budget i.e. to even work claims on weekends to catch up....they are still working on the previous budget on extension of using the next budget to cover these expenses....

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my RO was never any real help

I agree for I deal with Montgomery also. However, I now find that this new system is even worse (for me) than trying to deal with Montgomery. At least with Montgomery I could discuss the difference in the weather between middle and north Alabama! hahahhahahaha. The entire RO is simply screwed up as evidenced by their nearly 50 percent appeal rate.

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What? You have received 3 different offices, make that four? What is going on here?

Same here Spike - even when I call during my normal business hours I get St louie, S.C., New York and N.C. I have tested to see what happens by calling approximately 30 mins apart - the results are the same I get three to four different offices. This is status quo for the VA. Hell they can not even get a "new and successful" plan right. 9 centers my butt, they are just bouncing calls around. Maybe it is based upon your home phone number that you still have to input, call too much and you get the ole run around, call once every six months and you will get the same call center each time. I do not know but so far with the bouncing that I have received I get a lot of "I really do not know what they are doing in Montgomery Sir". Well hell if you do not know then forward me to Montgomery.

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Posted · Report post

I called today and still got Waco so there's been no change here yet.

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When I call, we get Detroit, who tells me to go ahead and call, but they don't have any info.

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Maybe when we call we should ask who we are talking to and where. I always write down the names of the people I talk too.

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Posted · Report post

When I call, we get Detroit, who tells me to go ahead and call, but they don't have any info.

I called today. I told them I was checking on the status of my appeal. The guy asked me to hold on. He came back in about two mins and said "Mr. H, I have reviewed you file and see that you called yesterday and nothing has changed since then. Please do not call again for you will be notified vai U.S. mail when a decision is made" click..... he just hung up befor I could say anything. The sorry, worthless, air stealing SOB. I hope he chokes in his sleep tonight for his rudness and downright arrgoance towards veterans.

Screw them. I think that now I will go to the RO and sit there. When they ask me what I am doing I will telling them that I am simply waiting on a decision. hahahahah Guess they will cart me off at the end of the day!

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I would LOVE to know the names of the people and their location, when you have a complaint with a brief description of the summary situation.

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I called today. I told them I was checking on the status of my appeal. The guy asked me to hold on. He came back in about two mins and said "Mr. H, I have reviewed you file and see that you called yesterday and nothing has changed since then. Please do not call again for you will be notified vai U.S. mail when a decision is made" click..... he just hung up befor I could say anything. The sorry, worthless, air stealing SOB. I hope he chokes in his sleep tonight for his rudness and downright arrgoance towards veterans.

Screw them. I think that now I will go to the RO and sit there. When they ask me what I am doing I will telling them that I am simply waiting on a decision. hahahahah Guess they will cart me off at the end of the day!

Ricky,

Does the VARO prepare a "Record of Contact" or something like that each time a veteran calls or comes in? Maybe you could obtain a copy of today's record and report that wonderful person to the highest level possible with copies to everyone in between.

Ron

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