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      How to get your questions answered. A few observations, and requests of all members. All folks who come here are volunteers who do this on their own time and their own dime.To avoid burning out our best contributors please follow these guidelinesf you are reading a post and it reminds you of a question you want to ask, start a new topic, if you place your question in someone thread it will be difficult to distinguish your question from the original poster, you will get better results posting a new topic with your question. 1. Before Posting please do a search and see if your question has already been answered. If you find the answer print it out and put it in a file to use as a reference file, I find this helpful myself. 2. If you can not find the answer and you do post a question, please print out those answers and refer to them to avoid duplicate questions. 3. Refer to the Frequently Asked Questions4. Duplicate questions will come up from time to time but the keeping them to the minimum will lighten the load on the regular volunteers.5. Respect folks privacy do not request their personal phone numbers for claims help, it is inappropriate and not why they are here.6. Keep the topics focused on veterans issues, in closing Search first Search ... Ask second.it may save a lot of time or at the very least enlighten you.
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    • A bit about Tbird and HadIt.com for those who've asked...

      The following is on my About page, but some have been asking how this all happened. So here is my little story. Tbird US Navy 1983 – 1990 E-6 HadIt.com the website domain registered Jan 20, 1997 the domain is registered and paid for through Jan 21, 2023 at which time I plan to register it for another 15 years Lord willing and the creek don't rise. I guess the best place to start is Jan 1991; I had gotten out of the navy Dec 1990. At my separation seminar, there was a DAV rep Jim Milton he told us to bring our medical records in and he would look through them for us and let us know if we should file a claim with the VA. Well, bless his heart, he opened my medical file, reads the first insert, looks me straight in the eye, and says you will be 50% for the rest of your life and he would file the claim for me. 50% was for surgery I had in the service. True to his word he met with me and talked with me for a long time filled out my paper work and urged me to file for PTSD. I would not file the PTSD claim, nor even discuss it. By Feb 1991 I had moved to the San Francisco bay area and was staying at a friends apartment and pretty much I was just a puddle. In desperation one night I called suicide hot line, I had no job, no idea about going to the VA. They talked with me for a long time and explained to me that I could go to the local VA hospital even if I did not have insurance. Now, I know what you are thinking if I was 50% why didn't I just go to the VA in the first place, two reasons 1, this was Feb 1991 and the 50% didn't come till May and 2, even if it had come through it is unlikely that I would have had the mental acuity at the time to put the two together. I relate this here because it is where so many of our brothers and sisters are coming from, perhaps where you started. Fuzzy and unsure, in pain and sometimes homeless they come to the VA hospital for help. And that is where I ended up. Up to the pysch ward I went, blah, blah, blah, a few days later I was released with a promise of a call from the out patient program, which I would soon be entering. Blah, blah, blah, after many missed communications, and no call backs I was at the Day Hospital everyday M-F. And this brothers and sisters is where I began to learn and formulate my plan for HadIt.com. Veterans, veterans everywhere…I spent a year in the day hospital and about another year at a sheltered workshop before I got back on my feet. So I just talked to veterans everyday waiting for appointments, waiting for prescriptions, waiting for a vet rep and I started to learn the system. While in the navy I was data analyst and had to learn a 5 volume manual and just about anything you were suppose to do was in that manual. So I figured there must be a manual on how to do a VA claim or at the very least regulations. So I found out about the Code of Federal Regulations, United States Code, Veterans Affairs Manuals and so on and so forth. Of course this was 1991/1992 I was living in a tiny studio apartment in a particularly bad neighborhood, working in a sheltered workshop making a nickel per envelope I stuffed throw in PTSD and you will see that it was a difficult task for me to get somewhere where they had copies of these, let alone that they would let me look at. And there was so much knowledge around me, it was like the gold rush in those days, I could just sit on a bench a veteran would sit down next to me a little conversation later I had another nugget, I made copious notes. Phone numbers to call, ask for this guy or that guy he'll give you the straight scoop and they'd slip me a piece of paper with a number on it. You want to read this regulation or that one and another slip of paper into my hand. I spent a lot of time on those benches watching the squirrels they gathered their nuts and I gathered mine :) So I'm thinking I could put a little handbook together print it out and hand it out at the VA. Or perhaps fliers. Still formulating, time goes by, 1994/1995 I am being treated for PTSD regularly and doing and feeling much better and I go to work for a company as a marketing systems analyst and I discover the internet. Well let me tell you that was perhaps one of the most significant life changing events I have ever experienced. And I might add finally a positive one :) It seemed only natural to me that surely there must be a website that contained all the knowledge I wanted, well as it turned out not so much, lots of stuff but I wanted to get straight to the claims information and there was a lot of stuff to wade through to get to it. So taking my lesson from the squirrels earlier I started to gather, gather, gather…and learn HTML and work as a marketing systems analyst and work my claim. 1996/1997 major PTSD cork blows and unemployed. Working my claim, working the website. 20 Jan 1997 register HadIt.com domain name right after getting off the phone with the VA and saying I've had it with this. As fate would have it the old DAV board goes down just as mine opens up and folks start to wander in. So HadIt.com has two main components the website which supports the discussion board with links, articles, research resources etc. The website starts to grow, I can't tell you how many times I had to switch servers for space and features. I continue on a downward trend and in 1998 ended up back home in St Louis living in my sisters basement in therapy and working it, I swear I would have swung a dead chicken around my head at midnight naked if I thought it would have helped. The website continued to do great during this time, I just stayed in the basement bought new software, new books, and learned how to make things work and I continued to use this knowledge to make HadIt.com better. My 100% finally came through from the VA and I had a friend who is an advocate who helped me thru my SSDI claim, he was literally at my side thru the entire process and that came through for me. My therapist and sister continued to try and get me to leave the basement, but to no avail. At some point in 1998 or 1999 I put a counter on the website and was shocked to discover how many visitors we were getting. Time goes by my sister gets married and I move from the basement to the upstairs, there is much celebration that Aunt T is living in the light again. More time goes by and I settle into my life in St Louis and spend more time on the site trying new things, finding more information. 2003 I buy my own home VA loan. For years now I have just considered HadIt.com my job and I get up every morning go to the office and work for several hours, take an afternoon break and see where the rest of day takes me. I have a place in the office to use the computer and a comfortable to place to read journals and articles and take notes. Blah, blah, blah so that is my story and HadIt.com's intertwined.
    • HadIt.com Pass It On Cards

      Hi I've updated our HadIt.com Pass It On Cards. They are in a PDF format you can print them out cut them there are 12 to a page. If you have found HadIt.com helpful and would like to pass it on to other veterans this is an easy way to do it.I hope you find them helpful, feel free to leave a few anywhere veterans gather, veterans centers, veterans hospitals, public libraries, be creative. Please make sure though, that if you want to leave some at any business you ask permission first.Here you go http://www.hadit.com...it_on_cards.pdf
    • VA Training and Fast Letter Forum Index

      VA Training and Fast Letter Forum Index The following is the index with links to the various Training and Fast Letters plus a few miscellaneous. These letters are not necessarily in the original formatting. I have tried to present them in an easy-to-read form instead of some forms as originally presented. Some of the paragraphs were WAAAAYYY too long. lol - HadIt.com Member fanaticbooks Something to be aware.... Some of these letters may be rescinded, outdated, or otherwise no longer viable. I have still included them because sometimes they provide additional insight or just plain more information than the newest version. Use them wisely. The oldest letters will display at the bottom with the latest letters displayed at the top, all in sequential numbers. Coding of the letters... FL = Fast Letter TL = Training Letter First two numbers = last two digits of year of origin Training Letter http://www.hadit.com/forums/index.php?/topic/40694-va-tl-00-07/ http://www.hadit.com/forums/index.php?/topic/40693-va-tl-00-06/ Fast Letter Number Title http://www.hadit.com/forums/index.php?/topic/44262-va-fl-11-15/ http://www.hadit.com/forums/index.php?/topic/44260-va-fl-11-13/ http://www.hadit.com/forums/index.php?/topic/44261-va-fl-11-11/ http://www.hadit.com/forums/index.php?/topic/44310-va-fl-11-09/ http://www.hadit.com/forums/index.php?/topic/42151-va-fl-11-03/ http://www.hadit.com/forums/index.php?/topic/40957-va-fl-10-49/ http://www.hadit.com/forums/index.php?/topic/40958-va-fl-10-46/ http://www.hadit.com/forums/index.php?/topic/40959-va-fl-10-45/ http://www.hadit.com/forums/index.php?/topic/40960-va-fl-10-42/ http://www.hadit.com/forums/index.php?/topic/40961-va-fl-10-39/ http://www.hadit.com/forums/index.php?/topic/40962-va-fl-10-35/ 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Ebenefits Shows Two Claims In "authorization" One In "administrative Review"

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I noticed this morning that changes happened to 3 claims marked "Closed" on eBenefits:

2 have a status of "Authorization Review" with no Appeal possible

1 has a status of "Administrative Review" with Appeal possible

I have one claim in Appeals which may represent one of these, but I can't tell from the document listing in the details. Does anyone know what this might mean???

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9 answers to this question

Posted · Report post

Has anyone had a chance to take a look at this?? I would really appreciate any feedback...

I noticed this morning that changes happened to 3 claims marked "Closed" on eBenefits:

2 have a status of "Authorization Review" with no Appeal possible

1 has a status of "Administrative Review" with Appeal possible

I have one claim in Appeals which may represent one of these, but I can't tell from the document listing in the details. Does anyone know what this might mean???

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Posted · Report post

I'm not able to offer any explanation, but I can tell you that you are not alone. Ebenefits appears to be a good idea that is still in development. I have asked questions like yours through IRIS and have received no good answers.

I have had claims go from development to authorization and back again within a couple of days on Ebenefits. When my IRIS was answered, they said that it was still a work in progress, and promised it will get better.

There is a separate item on the dashboard to get information on appeals. Appeals are not included with your claims.

I think it also depends on whether or not your VARO updates information regularly.

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Posted · Report post

Saw another claim move to the Decision Phase in eBenefits. They say on the site their average is +/- 28 days to notification. Let's see how they perform...

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Wish I could help but this ebenefits stuff is still Greek to me.

While I use and am authenticated by My Health evet I have not been able to get that set up on the ebenefits site.

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Posted · Report post

People, people, people -

Whether it's the 800 #, Iris, My HealtheVet or ebenefits -

we simply are still not going to be able to track each and every step of our claim issues.

It just isn't possible.

They would literally need to put a GPS device on our file and a log in device at each station,

to accept recognition of the GPS device.

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Posted · Report post

Noted - not hoping to track each and every step, but seeing some change in status does provide some hope that this issue is at least in motion Since my VSO seems to be MIA for the last month or so, it's the only contact I have with the system. True or not, it at least satisfies my OCD re: knowing where things are, and what I could be doing in support of the claim.

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I don't think anyone expects to track a clam and certainally not by using iris, phone or ebenefits... However it would be wonderful if just once we could use these tools and receive acurate informaton concerning any claim in the system.

It seems the more options we are afforded, the less accurate the information is. I remember when you could call the 1800 number, and someone in your states regional office answered the phone, normally in most cases the information was accurate and the people on the other end were helpful.. Today, the folks at the 1800 number can't spell their own names,, ok so may be that is a little harsh, but they damn sure can't provide accurate information and it is proven time and again simply by calling more than once, and it is likely fhat for every call you make, you receive a different answer to the same question. Now as to iris, I guess it depends on rather the va employee can read English or not , I know the Houston office has a problem, because somehow the equate a request for a EED for my sinusitis as a new claim for allergic rhitinis, and my request to reinstate my 10% for hemorriods , (after a reduction, without any previous letter, or warning, ie no due process) as a new claim for hemorriods.....And when it comes to the ebenifits, well it isn't updated in real time, and the informatin that is provided is not always self explainable.. ie, authorizition review? what does that mean, or and what claim are they even talking about, what about the YES, appeal possible, is this a heads up that a claim was completed and disapproved and the va expects you to appeal.. If that is the case, why has it been over a month and still no letter.... Bottom line, the lack of communication between the veteran and the VA is a serious problem. In a perfect world, We should be able to pick up the phone and speak to a represenative in our own state about our claim....and this simply isn't possible and the only rason in my mind is that the va does not want us to contact them concerning our claims, because they don't want to be bothered.

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In my opinion, the real reason there can not be accurate tracking of claims

would be something like this:

Your claim is with the Rating Board (decision maker) awaiting a decision.

The decision maker now request additional development

on an issue - which could be many things such as some kind

of information requested from the claimant is not of record yet,

(a completed ROI form for private treatment or SSA records)

an additional C&P gets ordered or the decision maker feels the

C&P that was done is inadequate for rating purposes or the

examiner negated to provide an opinion.

Perhaps the pre-determination team did not send out a VCAA letter

and this still needs to be done.

This would apply to all the different teams / levels.

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I am not really sure the VA wants a vet to be able to see into the claims process. What would they find: mistakes, errors, delays, incompetence on vast level. As long as the process is in a black box we can't see it and know how bad the process. My initial claims usually look like a 6 year old did them when I get the rating back. My doctor can't understand it. I can't understand it, and my lawyer can't understand how they got the end product.

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