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Nevada (Nv): Reno


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17 replies to this topic

#1 fanaticbooks

 
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Posted 16 June 2011 - 07:06 PM


Reno Regional Office

This topic was created to try to help veterans who use this regional office.
It is designed to offer a way for them to possibly help each other or band together to possibly get services improved.




When commenting in this topic, please try to do so constructively.



1. Mention reason for interacting with this regional office;

2. Give your pro/con on this interaction;

3. Without betraying private information, try to offer information or warnings that might be helpful to others when dealing with this office.



4. Please do not give names, phone numbers or addresses of specific persons at this office. If you do so, the post will be deleted.







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#2 westcoastlv

 
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Posted 04 April 2012 - 03:13 PM

The Reno Regional office is not the worst, but it is #48 out of the 58 other regional offices. I often look at the Monday Workload Reports, which I've noticed that the Reno office has had claims pending over 125-days by 60% for more than 2-years. It's currently over 70%.

Filed Reconsideration Aug 2011, went to Preparation for Decision in the beginning of Feb 2012. Called one week for status and was informed that this office's average timeframe in P for D was 92 days; called 1 week later to inquire about monthly payment issue, and 'while I got you on the phone' asked for status update, and was then told that the average timeframe in P for D was now 107 days. Impressive, in one week, they are backlogged by 2 more weeks.

My oponion of the Reno Regional Office is: It's like putting an SOS message in a bottle and hoping one day somebody will read it and send help.

#3 lysol

 
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Posted 13 July 2012 - 12:28 PM

Just pulled the latest and greatest from the Monday Report


Percent pending over 125 days has went up by about 2.5% in the past 2 months. Wonder how many claims are getting completed per month that's the magic number that would help to understand the process better.

Edited by lysol, 13 July 2012 - 12:31 PM.


#4 westcoastlv

 
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Posted 15 May 2013 - 02:24 PM

I just got a call from the Reno Regional Office Information Officer and during the conversation he told me that on average, Reno claims are taking 2 years.  He also said that they have over 12,000 claims with only 50 people working them.  Out of 12,000, my husbands claim in #1,250 (or thereabouts).  This claim has been open since 8/11.  I find this amazing that the VA finds it reasonable to let only 50 people work 12,000 claims (and no new hires).  That's 240 per person.  How many could a person possible work in a day? 



#5 penny337

 
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Posted 24 May 2013 - 08:29 AM

While watching the hearings I saw Congressman Amodei  question Hickey as to why Reno RO is the only RO that has DECREASED it's staff and budget. No answer was given due to the 5minute time restraint. grrrrrrr.....

Hickey is supposed to visit Reno RO next month.



#6 meghp0405

 
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Posted 13 June 2013 - 08:05 AM

maybe the VA should take some of this money that they receive in bonuses and hire more adjudicators for this office. Wow, what a concept!!!!



#7 ThaiStick

 
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Posted 09 July 2013 - 06:19 PM

Listen Up, nothing good to say about the Reno RO. 

They rejected every claim i made at their office, caused me to have to go through all the appeals process.

Managed to screw me out of 50% of my back pay, which almost cost me my claim.

DO NOT TRUST ANY SERVICE OFFICERS CONNECTED TO VARO RENO!!!!! 

Finally won my 100% Service Connected, in spite of their every attempt to block or deny me.

 

After receiving my upgrade, i promptly Retired Overseas.

 

But Reno RO, 6 Years later, in their Bull Dog Style of Forever Chewing on the Bone, 

decided that i needed to have a  re-exam, never mind i am out country or what it would cost me just to get there.

 

Luckily  i found out that being overseas, i could have my file sent to the Foreign Medical Program administered by the HAC.

So if a Exam is really needed, they can provide someone local and will foot the bill.

Been Months now and the FMP do not seem to feel i need a re-exam.

 

So for what it is worth, If you can move your case DO IT!!

They got a Good Old Boy's Club going and your not in it!!!

The time and trouble you will avoid will save you Boo koo Dollar in the end, not to mention the aggravation.

 

Not to be all negative,

I do want to say that the VAMC Reno is Top Notch, Great Staff and Treatment there.

Wait times and attitude not what you get most other med centers.

The VAMC is the only reason i stuck it out as long as i did.



#8 Notorious Kelly

 
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Posted 10 July 2013 - 06:54 AM

Sorry they put you thru the wringer, Thai, but thanks for the helpful info and kudos to Reno VAMC staff! smile.png



#9 OSC

 
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Posted 10 July 2013 - 01:41 PM

I live in Las Vegas and have to deal with the Reno VARO and have to agree that they are terribly slow.

 

Last night on one of our local TV channels, an investigation has been opened up to see what the problem is.

 

Here is a link to it: http://www.ktnv.com/.../214773641.html               .  

 

Don't know if it will have any effect on getting claims out of the deep dark hole or not.

 

On a side note, I have to agree with ThaiStick about the medical side...the VAMC here in Las Vegas is the best care ever.

 

OSC


Edited by OSC, 10 July 2013 - 01:46 PM.


#10 autumn

 
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Posted 25 October 2013 - 02:49 PM

agree with ThaiStick.

 

i don't find the VAMC that good, that is, their docs would never acknowledge the civilian board cert medical doctors diagnosis. this after the VA tests came back pos i had to seek outside help just to get a diagnosis. the diagnosis certainly pointed to SC so i guess they are instructed to ignore such and try to get it labeled something else. like, "you have something, but we're not sure what it is".  i had to file a claim, and reno had to agree or not. that was the only way to get the correct diagnosis on the books. which Reno agreed but they agreed in such a way i had to get a NSO to file again due to what was orginally left out by RO.  

 

these docs even tried to discredit the IMO, and civilian doctor. SO wasn't much help either, until after the fact. then of course they jumped on the band wagon. to this day, VAMC seems more bent on trying to trip one up than say, acknowledge the disease and help with QoA. guess i ruffled some feathers, and in this town/state, they pay you back, or so it seems. some of you know what i mean.

 

they do have the good ol boy (or worse), environment here.  i didn't actually realize that until i moved here.

 

if i can get it moved and get myself moved i will do so.



#11 bobz

 
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Posted 03 November 2013 - 07:24 AM

I had just the opposite experiance with the doctor who treats me there. She was faxed a copy of all reports on the TIA that the IMO treated me for linked to my blood pressure and the evdience of having a stem stroke earlier which made my left arm basically useless and ran with it. She had blood work, ct scan and ultra-sound done all that day and had me in to the neuro doc the next day who confirmed the findings. The entire team has been very responsive when I email or call, several times when I email I get a call back from the doctor instead of a nurse. Luckly my doc is an internal medicine specialist which helps a lot, she even takes the time to explain if she sees I don't understand. I guess I got one of the good ones, wouldn't trade her for anything.

#12 autumn

 
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Posted 05 November 2013 - 08:34 PM

I had just the opposite experiance with the doctor who treats me there. She was faxed a copy of all reports on the TIA that the IMO treated me for linked to my blood pressure and the evdience of having a stem stroke earlier which made my left arm basically useless and ran with it. She had blood work, ct scan and ultra-sound done all that day and had me in to the neuro doc the next day who confirmed the findings. The entire team has been very responsive when I email or call, several times when I email I get a call back from the doctor instead of a nurse. Luckly my doc is an internal medicine specialist which helps a lot, she even takes the time to explain if she sees I don't understand. I guess I got one of the good ones, wouldn't trade her for anything.

i think you did get one of the good ones. when i left the navy years ago, that is how the nav surgeon spoke of the VA and i would do well there. glad you have found a good one. i hear of those stories from time to time. best of luck and health



#13 Notorious Kelly

 
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Posted 06 November 2013 - 06:26 AM

Guess it's a dart throw wherever you go.

 

Best thing is to make it known, good and bad, like you're doing. :smile:



#14 autumn

 
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Posted 06 November 2013 - 10:44 AM

Guess it's a dart throw wherever you go.

 

Best thing is to make it known, good and bad, like you're doing. :smile:

exactly the reason i posted here, for others



#15 LSGi

 
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Posted 10 November 2013 - 06:45 PM

@Notorios Kelley:  "Best thing is to make it known, good and bad, like you're doing."

 

here's a link to a recent (Nov 7, 2013) NV news outlet story showing concerns of thousands of veterans in NV.

 

http://www.jrn.com/k...-231086841.html

 

that may affect the quality of processing and NV VAs' assessment of veterans' issues? 



#16 K9MAL

 
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Posted 10 February 2014 - 09:21 PM

Still waiting on Reno… But, I wanted to say the VA hospital here in Las Vegas has been top notch for me as well. With the exception of one NP I've had great care from the physical therapy team, to neurology and my awesome pulmonary doctor who diagnosed me with OSA and got me prescribed a CPAP in 10 minutes!

 

Now, if Reno would just get it's shit together we'd be set...



#17 K9MAL

 
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Posted 15 February 2014 - 09:48 AM

I put my claim in for an increase in January 2013. I got my C&P exams January 2014 and I'm now in "prep for notification" so it looks like it'll be about 14 months beginning to end for me. Not great, but much faster than some other locations.



#18 US VET

 
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Posted 15 February 2014 - 12:19 PM

K9,

 

Great to see your claim is finally moving. Hope to hear some good news soon. I had 6 C&P exams yesterday at Texas VA. Maybe we will both be lucky in the next few months. Take care and keep us posted.






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