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      How to get your questions answered. A few observations, and requests of all members. All folks who come here are volunteers who do this on their own time and their own dime.To avoid burning out our best contributors please follow these guidelinesf you are reading a post and it reminds you of a question you want to ask, start a new topic, if you place your question in someone thread it will be difficult to distinguish your question from the original poster, you will get better results posting a new topic with your question. 1. Before Posting please do a search and see if your question has already been answered. If you find the answer print it out and put it in a file to use as a reference file, I find this helpful myself. 2. If you can not find the answer and you do post a question, please print out those answers and refer to them to avoid duplicate questions. 3. Refer to the Frequently Asked Questions4. Duplicate questions will come up from time to time but the keeping them to the minimum will lighten the load on the regular volunteers.5. Respect folks privacy do not request their personal phone numbers for claims help, it is inappropriate and not why they are here.6. Keep the topics focused on veterans issues, in closing Search first Search ... Ask second.it may save a lot of time or at the very least enlighten you.
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    • A bit about Tbird and HadIt.com for those who've asked...

      The following is on my About page, but some have been asking how this all happened. So here is my little story. Tbird US Navy 1983 – 1990 E-6 HadIt.com the website domain registered Jan 20, 1997 the domain is registered and paid for through Jan 21, 2023 at which time I plan to register it for another 15 years Lord willing and the creek don't rise. I guess the best place to start is Jan 1991; I had gotten out of the navy Dec 1990. At my separation seminar, there was a DAV rep Jim Milton he told us to bring our medical records in and he would look through them for us and let us know if we should file a claim with the VA. Well, bless his heart, he opened my medical file, reads the first insert, looks me straight in the eye, and says you will be 50% for the rest of your life and he would file the claim for me. 50% was for surgery I had in the service. True to his word he met with me and talked with me for a long time filled out my paper work and urged me to file for PTSD. I would not file the PTSD claim, nor even discuss it. By Feb 1991 I had moved to the San Francisco bay area and was staying at a friends apartment and pretty much I was just a puddle. In desperation one night I called suicide hot line, I had no job, no idea about going to the VA. They talked with me for a long time and explained to me that I could go to the local VA hospital even if I did not have insurance. Now, I know what you are thinking if I was 50% why didn't I just go to the VA in the first place, two reasons 1, this was Feb 1991 and the 50% didn't come till May and 2, even if it had come through it is unlikely that I would have had the mental acuity at the time to put the two together. I relate this here because it is where so many of our brothers and sisters are coming from, perhaps where you started. Fuzzy and unsure, in pain and sometimes homeless they come to the VA hospital for help. And that is where I ended up. Up to the pysch ward I went, blah, blah, blah, a few days later I was released with a promise of a call from the out patient program, which I would soon be entering. Blah, blah, blah, after many missed communications, and no call backs I was at the Day Hospital everyday M-F. And this brothers and sisters is where I began to learn and formulate my plan for HadIt.com. Veterans, veterans everywhere…I spent a year in the day hospital and about another year at a sheltered workshop before I got back on my feet. So I just talked to veterans everyday waiting for appointments, waiting for prescriptions, waiting for a vet rep and I started to learn the system. While in the navy I was data analyst and had to learn a 5 volume manual and just about anything you were suppose to do was in that manual. So I figured there must be a manual on how to do a VA claim or at the very least regulations. So I found out about the Code of Federal Regulations, United States Code, Veterans Affairs Manuals and so on and so forth. Of course this was 1991/1992 I was living in a tiny studio apartment in a particularly bad neighborhood, working in a sheltered workshop making a nickel per envelope I stuffed throw in PTSD and you will see that it was a difficult task for me to get somewhere where they had copies of these, let alone that they would let me look at. And there was so much knowledge around me, it was like the gold rush in those days, I could just sit on a bench a veteran would sit down next to me a little conversation later I had another nugget, I made copious notes. Phone numbers to call, ask for this guy or that guy he'll give you the straight scoop and they'd slip me a piece of paper with a number on it. You want to read this regulation or that one and another slip of paper into my hand. I spent a lot of time on those benches watching the squirrels they gathered their nuts and I gathered mine :) So I'm thinking I could put a little handbook together print it out and hand it out at the VA. Or perhaps fliers. Still formulating, time goes by, 1994/1995 I am being treated for PTSD regularly and doing and feeling much better and I go to work for a company as a marketing systems analyst and I discover the internet. Well let me tell you that was perhaps one of the most significant life changing events I have ever experienced. And I might add finally a positive one :) It seemed only natural to me that surely there must be a website that contained all the knowledge I wanted, well as it turned out not so much, lots of stuff but I wanted to get straight to the claims information and there was a lot of stuff to wade through to get to it. So taking my lesson from the squirrels earlier I started to gather, gather, gather…and learn HTML and work as a marketing systems analyst and work my claim. 1996/1997 major PTSD cork blows and unemployed. Working my claim, working the website. 20 Jan 1997 register HadIt.com domain name right after getting off the phone with the VA and saying I've had it with this. As fate would have it the old DAV board goes down just as mine opens up and folks start to wander in. So HadIt.com has two main components the website which supports the discussion board with links, articles, research resources etc. The website starts to grow, I can't tell you how many times I had to switch servers for space and features. I continue on a downward trend and in 1998 ended up back home in St Louis living in my sisters basement in therapy and working it, I swear I would have swung a dead chicken around my head at midnight naked if I thought it would have helped. The website continued to do great during this time, I just stayed in the basement bought new software, new books, and learned how to make things work and I continued to use this knowledge to make HadIt.com better. My 100% finally came through from the VA and I had a friend who is an advocate who helped me thru my SSDI claim, he was literally at my side thru the entire process and that came through for me. My therapist and sister continued to try and get me to leave the basement, but to no avail. At some point in 1998 or 1999 I put a counter on the website and was shocked to discover how many visitors we were getting. Time goes by my sister gets married and I move from the basement to the upstairs, there is much celebration that Aunt T is living in the light again. More time goes by and I settle into my life in St Louis and spend more time on the site trying new things, finding more information. 2003 I buy my own home VA loan. For years now I have just considered HadIt.com my job and I get up every morning go to the office and work for several hours, take an afternoon break and see where the rest of day takes me. I have a place in the office to use the computer and a comfortable to place to read journals and articles and take notes. Blah, blah, blah so that is my story and HadIt.com's intertwined.
    • HadIt.com Pass It On Cards

      Hi I've updated our HadIt.com Pass It On Cards. They are in a PDF format you can print them out cut them there are 12 to a page. If you have found HadIt.com helpful and would like to pass it on to other veterans this is an easy way to do it.I hope you find them helpful, feel free to leave a few anywhere veterans gather, veterans centers, veterans hospitals, public libraries, be creative. Please make sure though, that if you want to leave some at any business you ask permission first.Here you go http://www.hadit.com...it_on_cards.pdf
    • VA Training and Fast Letter Forum Index

      VA Training and Fast Letter Forum Index The following is the index with links to the various Training and Fast Letters plus a few miscellaneous. These letters are not necessarily in the original formatting. I have tried to present them in an easy-to-read form instead of some forms as originally presented. Some of the paragraphs were WAAAAYYY too long. lol - HadIt.com Member fanaticbooks Something to be aware.... Some of these letters may be rescinded, outdated, or otherwise no longer viable. I have still included them because sometimes they provide additional insight or just plain more information than the newest version. Use them wisely. The oldest letters will display at the bottom with the latest letters displayed at the top, all in sequential numbers. Coding of the letters... FL = Fast Letter TL = Training Letter First two numbers = last two digits of year of origin Training Letter http://www.hadit.com/forums/index.php?/topic/40694-va-tl-00-07/ http://www.hadit.com/forums/index.php?/topic/40693-va-tl-00-06/ Fast Letter Number Title http://www.hadit.com/forums/index.php?/topic/44262-va-fl-11-15/ http://www.hadit.com/forums/index.php?/topic/44260-va-fl-11-13/ http://www.hadit.com/forums/index.php?/topic/44261-va-fl-11-11/ http://www.hadit.com/forums/index.php?/topic/44310-va-fl-11-09/ http://www.hadit.com/forums/index.php?/topic/42151-va-fl-11-03/ http://www.hadit.com/forums/index.php?/topic/40957-va-fl-10-49/ http://www.hadit.com/forums/index.php?/topic/40958-va-fl-10-46/ http://www.hadit.com/forums/index.php?/topic/40959-va-fl-10-45/ http://www.hadit.com/forums/index.php?/topic/40960-va-fl-10-42/ http://www.hadit.com/forums/index.php?/topic/40961-va-fl-10-39/ http://www.hadit.com/forums/index.php?/topic/40962-va-fl-10-35/ 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  • 0

Regional Office Phone #'s

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Posted · Report post

Hiya,

I have had a terrible time using the 1800-827-1000 phone number. It seems that these guys really don't know much about your claim at the local regional office. I was wondering if anyone has ever been able to get contact info or phone #s for their regional office? Did you have to pry to get the info or file a fredom of information act request?

many thanks :)

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16 answers to this question

Posted · Report post

Good Morning Sox. The 1-800 number is not very helpful for any of us. It is not in your local regional office( in my case St. Petersburg Fl.) I don't know where they are but it is manned with clerks that I would say do there best but are not knowledgeable enough to give you good info. Are you using a VSO with your claim. I use the DAV. They can normally get a lot more accurate info from your regional office. I believe somewhere on the va web site there is the numbers to all of the VA regional offices. Seems like I seen them there while doing my research.

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Posted · Report post

Hi Sox,

The VARO's don't want direct calls; that's why they won't give out their numbers.

I just stop by in person if need be.

Many have found an IRIS inquiry more effective than calling the 800 number.

Try here: https://iris.custhelp.com/

Choose Ask A Question on that site.

I've had VARO call me shortly after submitting IRIS inquiry, so it works sometimes.

Good luck! smile.png

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Posted · Report post

I use IRIS. I have to wait a few days but they do get back to you.

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Posted · Report post

I don't care if you call the va or use iris, neither way provides an accurate answer to any question. It is ironic in todays age, with all the fancy cells phone, and the internet that there is no way to communicate directly with a human at the Local regional va offices. It is as if the va is some kind of god. At one time the 800 number that you called from you home actually went to the regional office in your state, and even if you didn't get a good answer you at least were able to speak to someone locally. The purpose of the call center was to improve service to the veteran so they said, but I think it was actually to shut the veteran out even more. Iris hasn't been much better, I don't think I ever received an accurate answer using it either.

I for the life of me don't understand why the law doesn't force the va to be more available to the veteran. Much like the Supreme Court who refuses to allow cameras in the court, the va refuses to make employees available to the veteran. I thought these people worked for us?... One would think it is the other way around.

any way thats my opinion for what its worth.....

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Posted · Report post

I find myself to differ with y'all on the 800 number. These guy's on the other end don't for the most part, have no reason to lie to us. Now that I said that, the lack of care ,lazy, and knowledge might be there.

I found if did not get the answer I like, I would call back, get another peggy that might care, or want to help. I started my claim in April 2010 and by March of 2011 for PC, DMII and they VA added IHD, PN

for both sides, I had the bulk of claim's complete. I refiled for P&T in May of 2011 and got my claim by January 2012, 7 months plus the increase of some of the other claim's. Point is I called VA 800 number

from Dallas and talk to Peggies all over USA. Some were not so good and some were great. I call every two to three weeks to let them know I was there! You have to be patience and your phone said " the

waiting time will be 15 minute, maybe".

So it work for me!smile.png

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Posted · Report post

There are 7 call centers throughout the nation. For the most part, I think they have limited resources and information. I've only gotten a couple of them that were rude. She was from the Philadelphia call center (I could tell) . When she asked how I could tell which call center she was located, I just laughed. Right now I am still waiting on a reply to an iris that was submitted on March 12, 2012. Peggy tells me to wait 10 working days.

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Posted · Report post

It is supposed to be no more than 5 working days.

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Posted · Report post

I find myself to differ with y'all on the 800 number. These guy's on the other end don't for the most part, have no reason to lie to us. Now that I said that, the lack of care ,lazy, and knowledge might be there.

I found if did not get the answer I like, I would call back, get another peggy that might care, or want to help. I started my claim in April 2010 and by March of 2011 for PC, DMII and they VA added IHD, PN

for both sides, I had the bulk of claim's complete. I refiled for P&T in May of 2011 and got my claim by January 2012, 7 months plus the increase of some of the other claim's. Point is I called VA 800 number

from Dallas and talk to Peggies all over USA. Some were not so good and some were great. I call every two to three weeks to let them know I was there! You have to be patience and your phone said " the

waiting time will be 15 minute, maybe".

So it work for me!smile.png

It worked for you really???? you said you called and called and called, you said sometimes you got some who were good and some not so good.... you said you called back if you didn't get the answer you liked... I don't call that working, I call that a broken system.

The system was not put in place so that a veteran might feel the need to call over and over to get different answers, it was put in place so a veteran could call once and get the proper answer. By the way, How would you really know if you got the wrong answer the first time you called ? You wouldn't know , so why would you call again? I suspect someone would call again because you either didn't like the person who took the first call, or you didn't like the answer you got the first time.. but in reality ( unless you already knew the answer to the quetion before you called) you would not know if the answer you got was correct. By the way letting them know you are there doesn't help any claim move along, it just means you became a royal pain in their eyes.

In your case you stated the system moved along for you very well.. since your initial claim was decided in 11 months and the second claim was decided in 7 months. I had a claim that took over a year just to get a C/P exam. Other veteans wait longer, Your results based on the present backlog were extremly quick, so I wonder why you would be calling the va anyway.....

The only thing you said that I can agree with is that the guys on the other end have no reason to lie to us.... However, when their job is only to answer the phone and read to you what is on a computer screen, there is no reason to lie. Aside from some being rude, or just not being able to answer simple questions... the person your talking to doesn't have anything to do with the information in the screen.. so if someone in Boston for example put bad info into the computer, or for that mater didn't update the computer the old saying garbage in garbage out will always apply.

By the way if my memory serves me correct there is only one call centers handling the US.. its in Phoenix ( unless more have been added) http://www.vba.va.go...ix/NCC_Main.htm so maybe your not really talking to people all over the united states...

Anyway I just spent two more cents.....LOl

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Posted · Report post

Nashville, St. Louis, Philadelphia, Phoenix, Salt Lake City and there's 2 more. Ask and you'll find out next time you call.

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It worked for you really???? you said you called and called and called, you said sometimes you got some who were good and some not so good.... you said you called back if you didn't get the answer you liked... I don't call that working, I call that a broken system.

The system was not put in place so that a veteran might feel the need to call over and over to get different answers, it was put in place so a veteran could call once and get the proper answer. By the way, How would you really know if you got the wrong answer the first time you called ? You wouldn't know , so why would you call again? I suspect someone would call again because you either didn't like the person who took the first call, or you didn't like the answer you got the first time.. but in reality ( unless you already knew the answer to the quetion before you called) you would not know if the answer you got was correct. By the way letting them know you are there doesn't help any claim move along, it just means you became a royal pain in their eyes.

In your case you stated the system moved along for you very well.. since your initial claim was decided in 11 months and the second claim was decided in 7 months. I had a claim that took over a year just to get a C/P exam. Other veteans wait longer, Your results based on the present backlog were extremly quick, so I wonder why you would be calling the va anyway.....

The only thing you said that I can agree with is that the guys on the other end have no reason to lie to us.... However, when their job is only to answer the phone and read to you what is on a computer screen, there is no reason to lie. Aside from some being rude, or just not being able to answer simple questions... the person your talking to doesn't have anything to do with the information in the screen.. so if someone in Boston for example put bad info into the computer, or for that mater didn't update the computer the old saying garbage in garbage out will always apply.

By the way if my memory serves me correct there is only one call centers handling the US.. its in Phoenix ( unless more have been added) http://www.vba.va.go...ix/NCC_Main.htm so maybe your not really talking to people all over the united states...

Anyway I just spent two more cents.....LOl

Teac, I never said it was prefect, and yes it is Broken, but the hole country is broken.

I have differ you about call center, yes phoenix might be primary, but I talk to people in Waco,Texas and maybe they were rater's.

I know that a lot or most Vet's have a long waiting time, and I was very bless, and maybe VA look at case Difference, and hope I was a pain in the eye!

I'm sorry, if I offend or upset you in any way or anybody at this site. We all have right to our opinion.

Good luck and I hope the Best for You, God Bless!

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Sorry for making such a sh** storm for everyone regarding the 800 # I do think it is a little strange not to be able to call the regional office that is handling your claim and ask them directly if they need anything or a current status. I know with a call center they can focus on the back log but it seems something is lost or disconected from the call center and regional office....

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@SP4RVN ....you don't have to apologize because you didn't say or do anything wrong. Have a good day fellow Texan. Oh, by the way, I AM a Native Texan. Lol

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@SP4RVN ....you don't have to apologize because you didn't say or do anything wrong. Have a good day fellow Texan. Oh, by the way, I AM a Native Texan. Lol

Me too, Dallas,Texas

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If you call later in the day as I do, you will get Phoenix. You will get many different answers as there is a very high turn over, and they are always hiring new agents who are trained only how to handle basic information only. If you get an experienced Veteran who has worked there for a while, they will give you better information as they are a Veteran and they truly care. A few are non veterans with major attitude problems.

And the only information they can give you is what the VARO notates in their system.

What they can't do is tell you how long the claim will be decided. As no one knows, even the ones handling your file. It will get done when it has no futher steps to go.

There are cerain things they are not allowed to tell you. They surely can't tell you what day a payment will occur. You can look under e-benifits for that information.

I had a rep tell me yesterday that my claim for retro went to authorization. Does that mean anything to mean. No! Just another step in a very long process.

Good luck with everyones claims though. I will be filing a new claim in a few months myself.

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Teac, I never said it was prefect, and yes it is Broken, but the hole country is broken.

I'm sorry, if I offend or upset you in any way or anybody at this site. We all have right to our opinion.

G

No reason to be sorry, you did not offend me.. and I hope that I did not offend you....and as you stated we all have a right our opinion...

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No reason to be sorry, you did not offend me.. and I hope that I did not offend you....and as you stated we all have a right our opinion...

Teac, Were Cool, your from Texas and you were in Army.

Were brother's in arms again the Beast (VA)!

Fighting for our rights!

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