VA Customer & Employee Satisfaction Surveys
The Veterans Benefits Administration (VBA) conducts statistically valid national customer satisfaction surveys of veterans and their families. These surveys are required by the Government Performance and Results Act (GPRA), and Executive Order 12862, Setting Customer Service Standards. All government agencies are mandated to create performance standards, including measures of customer service, and to survey customers regarding their level of satisfaction with the services and benefits provided.
The Surveys conducted by VBA assess veterans' and their families. firsthand experiences with VA Compensation and Pension and Education claims, programs of Vocational Rehabilitation & Employment, as well as those with experience in buying a home with VA Loan Guaranty assistance. Copies of the latest customer survey reports, as well as short, in-depth analyses of some of those results, are available here. To read, copy, or download a copy of any of the reports, go to the type of survey shown on the left (e.g., Compensation & Pension, Education, etc.) and once on the appropriate page, click on the report you desire.
The reports are rather lengthy, analyses are generally two to five pages in length, and both have many graphs. All reports have been converted to Adobe Portable Document Format (PDF) files. To view PDF files, you must use Adobe's Acrobat Reader.
