https://www.military.com/daily-news/2017/02/14/va-disability-claims-backlog-grows-despite-paperless-fix.html In short, VA decided scattering claims all over was going to help- In addition to points in the article, especially the cong’s astute observation, people don’t want to work hard claims, and send them along by various means, so someone else gets them. If you got assigned something, and saw it through from start to finish- As you might imagine, you have more familiarity with the claim, and more ownership.
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