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What do eBenefits Claim Status Messages Mean

VA Disability

eBenefits Claim Status Messages

Claim Status can go back and forth, you can go from Pending Decision Approval back to Review of Evidence. eBenefits status is helpful but not definitive.

Your Claim Status can go from any step to back a step, depending on the specifics of the claim. eBenefits status messages are helpful but not definitive. You can check the status of your VA claim, appeal, or decision review online at any time. The amount of time it takes to review your claim will depend on several factors, including the type of claim you filed, the number and complexity of injuries or disabilities you claimed, and how long it takes us to collect the necessary evidence.

VA Claim Status Messages

Claim received – VA has received your claim, but it hasn’t been assigned to a reviewer yet.
 
Initial review – VA has assigned your claim to a reviewer, who will determine if VA needs any more information from you.
 
Evidence gathering, review, and decision – VA is getting evidence from you, your health care providers, governmental agencies, and other sources. We’ll review the evidence and make a decision.
 
Preparation for notification – VA has made a decision on your claim, and they are getting your decision letter ready to mail.
 
Complete – VA has sent you a decision letter by U.S. mail with details about how they made the decision on your claim.
 

Supplemental Claim Status

A reviewer is examining your new evidence – VA has received your Supplemental Claim and assigned it to a reviewer. They will determine if VA needs any more information from you.

We made a decision – VA has sent you their decision on your Supplemental Claim.

Your Supplemental Claim was closed – VA has closed your Supplemental Claim. This may be because you didn’t take the action VA requested.

Higher-Level Review Claim Status

A senior reviewer is taking a new look at your case – VA has received your request for a Higher-Level Review and assigned it to a senior reviewer. They will determine if VA needs any more information from you.

We are correcting an error – The senior reviewer found an error that must be corrected before they can make a decision on your case. VA will contact you if they need more information.

We made a decision – VA has sent you their decision on your Higher-Level Review.

Your Higher-Level Review was closed – VA closed your Higher-Level Review. This may be because you didn’t take the action VA requested.

Board Appeal Claim Status

You’re waiting for your hearing to be scheduled – VA received your request for a hearing but hasn’t scheduled it yet.

Your hearing has been scheduled – VA has scheduled your hearing. You’ll receive the hearing information by mail. You can also find information about your hearing in the claim status tool. Check your VA claim status.

Your appeal is waiting to be sent to a judge – Your appeal is at the Board of Veterans’ Appeals. VA has not assigned it to a Veterans Law Judge yet.

Your appeal is with your Veterans Service Organization – Your Veterans Service Organization (VSO) is reviewing your appeal to prepare additional arguments to support your case.

A judge is reviewing your appeal – A Veterans Law Judge at the Board of Veterans’ Appeals is reviewing your appeal.

The judge is seeking more information before making a decision – The judge is getting more evidence or an outside opinion from a legal, medical, or other professional. This additional information will help them make a decision about your appeal.

The Board is waiting until a higher court makes a decision – A higher court is reviewing a group of appeals. The Board of Veterans’ Appeals is waiting for their decision because it may affect your appeal.

The Board made a decision on your appeal – The Board of Veterans’ Appeals sent you a decision letter about your appeal.

Your appeal was merged – The Board of Veterans’ Appeals merged your appeal with one of your older appeals that was closer to receiving a Board decision. The Board merges appeals so that you can receive a single decision on as many appeals as possible.

Your appeals file is open for new evidence – The Board of Veterans’ Appeals is holding your case open for new evidence for 90 days.

We corrected an error – A judge at the Board of Veterans’ Appeals either:

  • Found an error and had it corrected, or
  • Made a decision that changes your disability rating or eligibility for benefits

VA has sent you a corrected decision.

The Board made a decision on your appeal – The Board of Veterans’ Appeals sent you a decision letter about your appeal.

We granted your appeal – VA has decided to overturn the original decision.

You withdrew your appeal – You told VA not to continue your appeal.

Your Motion for Reconsideration was denied – The Board of Veterans’ Appeals decided not to reopen your appeal.

The appeal was closed – VA records show that the Veteran filing the appeal is deceased, so they closed this appeal.

Your appeal was closed – VA dismissed or closed your appeal. Please contact your Veterans Service Organization (VSO) or representative for more information.


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