Similarly, much of the debate about VA reform traffics in such nostalgia. The older, more established legacy VSOs continue to defend the VA in its current form, although many younger veterans of the post-9/11 era—most of whom are millennials—have no particular connection to the VA as a system, no particular stake in defending it as such, and tend to think of customer service more in terms of Uber and ZocDoc than do older generations of veterans. This could explain why there is some evidence that post-9/11 veterans are particularly critical of the VA.
Sourced through Scoop.it from: thefederalist.com
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