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VA Claims: Disabled Veterans Community|Hadit.com

AGAIN! Roanoke VA office cited for mishandling veterans’ claims

Sen. Kaine said, “These findings don’t enable veterans and Congress to have trust in VA’s performance. I will be asking the Veterans Affairs to provide confirmation that no veteran suffered any financial harm from these mistakes.”

I couldn’t agree more with Sen. Kane. I am finding it impossible to believe anything they cite as statistics, their track record on cooking the books is long and scandalous. It brought us the VA CHOICE program, which they cannot seem to manage.

Veterans Affairs Office of the Inspector General for the third time in seven years determined the Roanoke VA Regional Office mishandled veterans’ disability claims.
Auditors found the appeals staff closed case files by claiming veterans with multiple appeals withdrew some of their claims when they had not. Staff then merged all of a veteran’s claims into the oldest case file, which made it more difficult to process each issue, but boosted the Roanoke office’s clearance rate and placed appeals managers in line for bonuses. Read the Full Article 

https://www.richmond.com/news/virginia/roanoke-va-office-cited-again-for-mishandling-veterans-claims/article_9af077ba-df15-51ac-8f85-3adb4ececedf.html

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