I do understand that an incentive system can work in many area’s of corporate structure. However not in all and this is one that I think just isn’t healthy, not healthy for us and not healthy for an already sick Veterans Affairs claims system. It’s frustrating to us all waiting I know I’ve been there, but accuracy must not be overlooked. If speed becomes the goal rather than accuracy the backlog will go down, the appeals will go up and veterans will struggle, they may loose family, friends, they may become homeless or die.
“The Philadelphia VA announced a new incentive program earlier this month that rewards employees with cash and food for deciding cases quickly — a move that some employees say will encourage staff to rush claims and reject deserving applicants, once again leaving veterans struggling for benefits.”