Veterans Affairs announced that it will target highly qualified Veterans to staff the hotline going forward, instead of contracting the service to a third-party vendor, and is hiring additional VA personnel to complete the planned move to a 24-hour operation.
“The message we’ve heard loud and clear is Veterans want to talk to other Veterans to help them solve problems and get VA services,” said VA Secretary David J. Shulkin. “We’re taking steps to answer that call.”
Sourced through Scoop.it from: www.va.gov